Order

Can I check my order status?

Yes, you can check your order status from your Slopez account. If you don’t have an account yet, you can create one using the My Account button at the top of the page and then choose to sign up.

Do I need to create an account before placing an order?

No, you don’t have to create a SLOPEZ account, but having an account has many advantages.

When you create an account, you can:
1. Review past purchases.
2. Request a return or exchange directly from your account.
3. Save items you’d love to have to your Wish List.
4. Save your personal details and payment details for the smoothest checkout experience.
5. Manage your personal details and delivery address, order status, order history and email preferences.

Can I reset my password?

If you have forgotten your password, change it here or follow the ‘Forgotten Password’ instructions on the ‘Sign in’ page. For security reasons we are unable to send your password via e-mail.

Where do I enter a SLOPEZ voucher or discount code?

You can enter your discount code during Step 1 of placing an order, when reviewing your shopping cart. Enter the code in the field “COUPON” and press “APPLY COUPON” button. Your discount will automatically be deducted from the total payment.

If I put an item into my shopping cart, will this mean that I have reserved it?

No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment. If you want to keep a list of your preferred products, use the wish list but keep in mind that the products on your wish list are not reserved either.

I placed an order successfully, but I didn’t receive a confirmation e-mail yet. What should I do?

After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. In case you didn’t receive this e-mail within 2 hours, please contact us to ensure order validity.

I want to make a complaint. What do I need to do?

We recommend that you first make your complaints known to us by emailing info@slopez.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Delivery

How long will it take for my order to arrive?

We’ll do everything we can to have your order delivered to you as fast as possible. Because of the Introduction Sale, delivery times may be different than communicated during checkout. You will receive an email with a tracking code as soon as your order leaves our warehouse.

Is my package insured?

Yes, all our shipments are insured until the moment you received the package.

Can I have my order delivered to another address?

Yes, when you place your order you can enter the delivery address details, which can be different from your home address.

Returns

Can I return a product I bought with discount?

You can return your order free of charge within 14 days. Please note that the item cannot be worn or washed. We will not accept your return if these conditions are not met.

Do I have to pay shipping costs for my return?

Yes. Because of our sale, you have to pay the shipping costs for a return.

How do I return my order?

You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping. Only the costs for return from your home to the web store are for your own account. These costs amount to approximately 6.95 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product with all accessories supplied and – if reasonably possible – in the original condition and packaging will be returned to the entrepreneur. To exercise this right you can contact us via info@slopez.nl We will then refund the order amount due within 14 days after registering your return, provided the product has already been received in good order.

  1. Go to the Slopez return handling service
  2. Fill in the return details
  3. Choose Drop Off point
  4. Confirmation
  5. Print Return Label

Payment

What are the payment options?

You can pay using Visa, MasterCard, PayPal, iDEAL and KLARNA. The payment options can vary from country to country. After selecting your preferred payment method, you will be redirected to the chosen payment gateway. Once your payment has been completed, you will return to Slopez.nl and you will receive your payment confirmation by e-mail. In case the payment is cancelled or fails, you will be returned to Slopez.nl and you will see a notification containing the error. From that page you can choose a different payment method.